How can we help?

Real humans, honest answers. Most tickets get a reply within a single business day.

Frequently asked

How do I install my app after buying?

Immediately after payment, Lemon Squeezy will email you a download link and your license key. Run the installer, launch the app, and paste your license key into the “Enter license” dialog. You can also revisit your license anytime on the My license page.

Can I use one license on multiple PCs?

Yes. Each license activates on up to 3 devices by default. If you need more (for example, a small studio), email support and we'll bump the limit at no charge.

Do you have a refund policy?

30 days, no questions asked. Every app has a full-featured 14-day trial so you can be sure before you buy. If it doesn't click, email us and we'll refund the full amount.

Are updates free forever?

All updates within the same major version (e.g. 1.x, 2.x) are free forever. If we ever ship a paid major upgrade you'll get an early-bird discount, and your current version will keep working exactly as it does today.

Do you collect telemetry?

No. We check for updates when you launch the app (this can be disabled) and that's it. Your files never leave your PC.

Still stuck?

Send an email with your order number and a screenshot of the issue. We'll get back to you fast.